Terrible Experience
We were on our way to a Thai restaurant in downtown Oakville for lunch (last minute decision - we live relatively close but the kids were too hungry to make it home and start lunch) when we spotted a sign on Lakeshore advertising the Crepe Kitchen and decided to give the place a try (much to the consternation of my son). It was a Sunday afternoon at 1:30 - and the kids were extremely hungry - we thought that crepes would likely be a faster option. When we entered the restaurant all of the guests had been served. There was only one couple ahead of us in line (you need to order before seating yourself). The kitchen staff of about 5 or 6 (it's an open kitchen behind the register) were not cooking so we assumed we would be served very quickly. My wife and I glanced at each other silent acknowledging that we had clearly made the right choice for a quick bite. We ordered 4 crepes and then, about a minute after, I went back to the counter and ordered 2 french onion soups (approx $96 in total with juices/water). The person at the register asked if the soups should come first and I immediately responded asking that all the food should come together. I knew the kids were hungry and are very picky when it comes to soups (particularly those with a significant onion flavouring). Ignoring my request, the onion soup came in a reasonable time frame (probably 10 to 15 minutes after ordering) with no crepes in sight. After being seated for about 20 minutes or so a group of 6 or 8 teenagers came and ordered - we didn't pay them much attention, but noticed them as they took the table next to us. About five to ten minutes after the teenagers put their order in, the person at the register came over to us and spoke with us, but in broken English so neither myself nor my wife understood what he was trying to communicate - something about someone at another table getting their meal before us but we were next. We assumed that he was apologizing for the wait and we would be served momentarily - which was good as my 5 year old daughter was beginning to get upset. We were shocked and dismayed as the table of 6 to 8 teenagers began receiving their meals. One after another, each of the next many crepes that came from the kitchen were brought to their table. My kids were in shock (with my daughter beginning to cry) as they saw each crepe being served to a table of recent arrivals when we had been there (very hungry) for more than 30 minutes waiting. I asked a server (I think one of the proprietors) when we were going to receive our crepes and we had an unpleasant exchange. We advised that we had ordered an hour ago and still hadn't received our crepes. About a minute later another employee - I think the other proprietor (with haltering English) returned triumphantly advising (with our credit card receipt in hand) that we had only waited 47 minutes. Yes 47 minutes for crepes! Crepes!!! And unfortunately not even very good crepes (which was particularly distressing since crepes really aren't that hard to make). The individual who took our order did acknowledge they made a mistake, and apologized many times after, but the damage was done. They offered us free dessert which was nice, but concerned that the kids needed to be in bed in the next 6 hours or so we declined (if the crepes were tastier we may have reconsidered). We live in South East Oakville and come downtown a fair bit. When we first saw the sign we were wondering how this place escaped our notice for so long. I guess we were just lucky all of this time.