RONA+ Victoria (Tillicum)

I saw the sale price on line and took a screenshoot of it. I went to the store and the department manager told me that it was on sale but I would have to go to the till at the front of the store to get the sale price. The person at the till at the front of the store knew the manager of the department sent me there but declined to honour the sale price even after me showing her the screenshot and the fact I took it 2 hours earlier. Horrible customer service and I will shop elsewhere in the future

This location is excellent. It’s well laid out, and has a good selection and knowledgeable staff. I especially appreciate that it’s never too busy so it’s always an enjoyable experience.

Went in to purchase the Craftsman Rechargeable Drill set they advertised for $99.00. Asked a sales person for the display but was shown the set in a box and told we dont have one on display so I couldnt see them and hold them to see how they would feel and handle, with that I said you have lost a sale and he just walk away like he didnt care so no customer care. will buy my new drill some where else.

I have been to the store several times. Staff have been very knowledgeable and helpful. Very good variety of products.

I went to Lowes (Tillicum Mall)to see if I could figure out what I needed to know before I could purchase a new fridge & I was so impressed with the assistance I received from Gareth. He answered my questions, pointed out things I should consider & narrowed my options based on a list of must haves,personal preferences,space restrictions & price point. He printed out all the info & added notes to each page so I could check out the relevant details, & make a(currently very well informed) decision.

Terrible customer service. Snappy and lack of knowlage. I have also found they have next to no selection compared to most all other hardware stores

Only rating it a 1 because there is no 0. This store is to be avoided at all costs. Staff are incompetent, rude and lazy. What does that say about management? Never again!

I came to the store hoping to find air in a can and the staff was completely useless and lazy. I asked about 4 employees for help and they all told me to look in this isle or that isle or that they don’t know what it was. They wouldn’t come with me and help me find it and it would be reasonable if they were busy, but they weren’t!! They were standing around and doing absolutely nothing.

I am ultra frustrated and disappointed in Lowes service and lack of knowledge. A minor building project which should have taken less then a week, has turn into six months of excuses, mistakes, delayed shipping and staff turn over. Unanswered calls, no response by staff or the management team! My huge regret --- I signed on the dotted line and from there got lock into their myriad levels of incompetencies. At this point the end is still not in sight! Lowes will never get my business again.